SHIPPING
All items are shipped within 14-21 days via courier.

Please keep in mind that many items are ready to ship, but there are only certain quantities. If more than what is in stock of a certain item, is required, we’ll be sure to have your order done asap, and refill with stock as soon as possible. Do let Nicolassi know should you need a rush order at hello@nicolassi.com

Please ensure that your delivery address is at a physical address where you can collect and sign for the package.

All orders over R750  – Free delivery

Courier costs for Pretoria & Johannesburg – R75

Courier costs to the rest of SA – R125

REFUND POLICY
Should you not be satisfied with your order, refunds are acceptable within 5 days of receiving your product.

We will happily give a full refund on the products excluding shipping costs.

Please note that return-shipping costs will be for your account and items need to be returned in the same condition.

Any cards, postcards, notepads that have been written on already or are folded, packs that include less items than is in their set, adhesives that have already been pasted on other things, or IMPORTANT: scratchcards already scratched off or nicked, won’t be accepted.
All care is taken to ensure your products reaches you in good condition, and any type of cards aren’t used or damaged in any way. The rule applies strongly for items only returned in the same condition.

Orders are sealed and shipped as they are advertised. Your order is important to Nicolassi, and each order is sealed and wrapped – clients ordering different types of items will receive their order in one shipment as much of the time as possible.

PAYMENTS
All payments are securely made via Payfast.

Should you encounter any trouble or difficulty with your payment, please send us an email and we will send you our EFT info, to hello@nicolassi.com

LARGE QUANTITIES AND WHOLESALE
For large quantities of products or wholesale, please send an email to hello@nicolassi.com for a custom quote and the procedure of how to receive your larger order.
CUSTOM ORDER
Custom orders are welcomed on items that can be customizable, such as chocolate wrappers, some postcards, some cards, and some stationery orders. Each item listed on the online store states whether it can be customized.

A R300 per item set to be customized, applies for any order needing customization.

Additional designing takes some extra time above and beyond shipping time, depending on the time of customization.

For any order, your own color palette, font, style, feel etc, will be discussed via email correspondence and a fair time frame for each will be advised on what is possible.

Each order has one change that is allowed, any changed after that will be charged for. Printing will only commence once the client is happy with their orders, as a yes will be granted as affirmation of design, and printing will proceed. No refunds will apply if a client confirmed, received their order and finds it unsatisfactory.